Terms of Service

Provider and scope

These general terms and conditions apply to all orders of services (advice, service) or products (consulting products, physical or virtual products) that are available through the website www.knowhere-consulting.eu (online) or directly (offline) at

Knowhere Consulting S.L.

Calle Geranios 22; ES-38300 La Orotava
Representative Managing Director: Joerg Lott

received.

The services offered are aimed exclusively at entrepreneurs or self-employed. Our deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions. The general terms and conditions therefore apply to companies for all future business relationships, even if they are not expressly agreed again. The inclusion of terms and conditions of a customer, which contradict our terms and conditions, is already contradicted.

Contract languages ​​are Spanish, German and English.

Contraction

The services presented on this page represent a non-binding offer of our range of services. With the conclusion of a paid appointment for one of the services offered or the fee for ordering services from our online shop (consulting services, service packages, digital products) you make a binding offer , Through the direct payment of the purchase offer, a purchase contract is concluded. The service is only provided once the service has been paid in advance (completion of the order on our website). After purchase we confirm the acceptance of the purchase offer. By accepting the purchase offer via our website, as well as offline, only service contracts are concluded.

With the free appointment confirmation (free preliminary discussion) for a preliminary discussion an appointment comes off only if you have confirmed this with the link in the received confirmation mail. Only then does the appointment as booked and is perceived by us.

Elements of the contract

The components of the contract are: the description of services and the offer of the services offered by Knowhere Consulting.

Prices

The prices quoted on this website are net and exclude the respective statutory value added tax and the respective shipping or handling and delivery costs. Unless otherwise stated, all prices are in Euro (€).

Terms of payment

Payment can be made either by invoice in advance or via Paypal (credit card, direct debit). Paid appointments can currently only be paid via Paypal.

The choice of the available payment methods is our responsibility. In particular, we reserve the right to offer you only selected payment methods for payment, for example, to secure our credit risk, only advance payment.

If you select the payment method in advance, we will give you our bank details in the order confirmation. The invoice amount must be transferred to our account within 10 days after receipt of the order confirmation. If the payment is not received within this period on our bank account, we cancel the commission from our side.

When paying on account we grant you a 3% discount for payments within 7 days. If you default on a payment, you are obliged to pay the statutory default interest in the amount of 9 percentage points above the base lending rate. There is also a claim to payment of a lump sum of 40 euros. The assertion of further damages remains reserved.

Delivery

The delivery of digital products takes place directly after payment as download from our website. Our service products are set up by completing an initial setup appointment and are then provided by our employees. Standard delivery route is the digital provision of services. Consulting services are also provided by default by digital means. For this purpose, Knowhere Consulting provides all the necessary tools and equipment necessary to provide such a working method.

On-site consulting services or the provision of on-site services (for example, in project management or consulting area) are to be agreed separately and will be invoiced separately. Typically, these services include an arrival and departure package and hotel fees. In some countries (currently Germany, France) these services can be provided with an extra hourly rate. In this case, the arrival and departure fee and hotel fees are waived.

Protection of intellectual property / copyright

The entire content of this website and the digital products as well as consulting services are subject to copyright and other intellectual property laws. All content (texts and phrases) on this website (unless otherwise indicated), the design of this homepage and the images are the intellectual property of the authors. They are subject to the protection of international copyright. Commercial or other use, in particular copy of the texts and images listed here on other websites, duplication, processing, translation, storage, processing or reproduction of content in databases or other electronic media and systems require written approval.

When purchasing one of our products, the copyright does not pass to the buyer, but remains with Knowhere Consulting S.L ..

warranty
We do not provide any warranty on digital products that we provide for download.

A warranty on service products (advice (digital, on-site) can only be asserted in the case of a gross breach of duty, for example the non-performance of appointments or consultancy services despite contractual assurances.

Liability

For damages demonstrably represented by Knowhere Consulting, Knowhere Consulting is liable within the framework of the concluded business liability insurance. Further liability claims are hereby excluded.

Knowhere Consulting is not liable for damages caused by the download and use of digital products on the devices of the customer / user.

Final statement

Should one or more provisions of these Terms and Conditions be or become ineffective, this shall not affect the validity of the remaining provisions otherwise.

Contracts between us and you are governed exclusively by Spanish law, excluding the provisions of the United Nations Convention on Contracts for the International Sales of Goods (CISG, “UNContent”).